Accessibility Statement
Accessibility at Shepherd's Bush Movers
Shepherd's Bush Movers is committed to providing an accessible and inclusive experience for all customers and visitors, both online and offline. We want everyone in the Shepherd's Bush area to be able to access information about our moving services, understand our content, and contact us without barriers. This Accessibility Statement explains the measures we take to support accessibility and how you can request additional assistance or adjustments.
Our Commitment to Accessibility
We aim to align our website and digital services with the Web Content Accessibility Guidelines, WCAG 2.1, at the AA level. These guidelines define best practices for making web content more usable for people with disabilities, including people who use assistive technologies, have visual or hearing impairments, or rely on alternative ways to navigate and understand content.
Accessibility is an ongoing priority at Shepherd's Bush Movers. As we update information about our moving services in Shepherd's Bush and surrounding areas, we work to ensure that new content remains accessible and that existing content is revised when issues are identified.
Screen Reader Support
Our website is designed to work smoothly with screen readers and other assistive technologies commonly used by customers in the Shepherd's Bush area and beyond. We aim to use clear heading structures, descriptive page titles, and meaningful text for buttons and other interactive elements, so that the information can be understood without relying solely on visual cues.
Images used on the site are given alternative text where appropriate, allowing screen reader users to understand the purpose or content of those images. Purely decorative images are used sparingly and are implemented in a way that they do not create unnecessary noise for screen reader users.
Keyboard Navigation
The Shepherd's Bush Movers website is built to support navigation by keyboard alone. This is important for users who cannot use a mouse or other pointing device. You should be able to move through links, form fields, and interactive components using standard keyboard commands, such as the Tab, Shift plus Tab, Enter, and Space keys.
We also work to ensure visible focus indicators, so that users can clearly see which element is currently selected. Where possible, menus, forms, and booking-related components are designed and tested to ensure they are reachable, operable, and understandable when using only a keyboard.
Use of Colour, Text, and Layout
To support accessibility for all users, including people with low vision, we aim to maintain sufficient colour contrast between text and its background in line with WCAG 2.1 AA guidance. Text is written in plain, straightforward language that is easy to understand when planning moves in the Shepherd's Bush area. Content is structured with descriptive headings and logical sections to help users quickly find relevant information about our local moving services.
Our layouts are designed to be responsive so that content can be accessed on a range of devices and screen sizes. Users can also enlarge text using their browser settings without loss of functionality or content.
Ongoing Improvements and Testing
Accessibility is a continuous process. We periodically review our website and digital content to identify areas where accessibility can be improved. Where issues are found, we work to resolve them as quickly as reasonably possible. We value feedback from users in Shepherd's Bush and beyond, as this helps us prioritise improvements that have the greatest impact.
Requesting Assistance or Accessibility Adjustments
If you experience any difficulty using the Shepherd's Bush Movers website, or if you need information about our services in an alternative format, we encourage you to contact us. You may use any of the contact details published on our website to get in touch and let us know about your accessibility needs.
When you contact us with an accessibility request, please describe the issue you encountered, the page or service you were using, and any assistive technology involved, if applicable. This helps us understand the problem clearly, respond to you effectively, and improve the experience for other users facing similar challenges.
Accessibility in Our Moving Services
Beyond our website, we aim to reflect the same commitment to accessibility in our moving services across the Shepherd's Bush area. Where possible, we will consider reasonable adjustments to our processes, communication methods, and documentation to support customers with access needs.
We appreciate your time in sharing any accessibility concerns or suggestions. Your feedback helps Shepherd's Bush Movers maintain and improve an accessible, reliable moving service for everyone in our community.
